Moorah Terms and Conditions

Acceptance of the Terms of Use

Accessing the Moorah platform or using its services constitutes acceptance of the applicable Terms of Use. These terms establish the permitted and prohibited ways in which users may access and interact with the platform and its services. Moorah may revise its guidelines, notices, operating rules, policies and instructions from time to time, with changes applying when published on the platform.

Additional Terms for Specific Services

Certain activities or services may be governed by additional terms. The supplied platform terms refer to separate conditions for engagement tools, platform content, product sales, digital vouchers and gift cards, Moorah Wallet and other specific features or services. Where additional terms apply to a particular service, users are responsible for complying with them.

Age and Capacity Requirements

The supplied terms state that users must have the legal capacity required under applicable laws to use the services. They also state that users under 21 must obtain consent from a parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions, associated charges and compliance with the terms. Users without the required consent must stop accessing the platform and services.

Accurate Information and Lawful Use

Users agree to use Moorah services lawfully and in good faith. Information or data supplied through the platform must be accurate, and users are responsible for the information they provide. Moorah may reject or cancel use of services where fraud or suspicious transactions are suspected.

Platform Guidelines

Users must follow the guidelines, notices, operating rules, policies and instructions relating to Moorah services and platform access. Access to password-protected or secure areas is restricted to authorized users, and users must not attempt to obtain access to protected information or areas through unauthorized means.

Restricted Activities

Users must not impersonate another person or entity, falsely represent an affiliation, use Moorah for illegal or unlawful purposes, attempt unauthorized access, interfere with platform operations or other users, distribute prohibited materials, upload malicious software or harmful code, or use the platform in violation of applicable laws and acceptable-use requirements.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or its services. The supplied terms state that Moorah is not liable for access disruptions resulting from such changes.

Monitoring and Enforcement

Moorah reserves the right, without being obligated, to monitor or screen platform content, restrict access, report suspected legal violations to relevant authorities, cooperate with investigations and request information where inaccurate, misleading or fraudulent activity is suspected.

Privacy and Related Terms

Use of Moorah services is also subject to the Moorah Privacy Policy. Other applicable conditions, including Terms of Sale and terms relating to specific services, may supplement these Terms of Use and may take precedence where stated.

Service Restrictions

Access to Moorah services is limited to eligible users who can enter into contracts under applicable laws. Users previously suspended or in breach of the Terms of Use may not be permitted to access the services.

Product Descriptions

Moorah aims to provide accurate product information, but the supplied terms state that descriptions may not always be complete, current, accurate or error-free. Customers should review the available product details before completing an order.

Product Pricing

Listed product prices are subject to applicable taxes unless otherwise stated. Prices may be updated without prior notice according to the supplied Moorah Terms of Use.

Third-Party Vendors

Third-party vendors that are not affiliated with Moorah may list and sell products through the platform. The supplied terms state that a transaction between a customer and a third-party vendor constitutes an independent sale agreement between those parties.

Username and Password

Certain Moorah services may require an account, username, password or personal information. Users are responsible for keeping account credentials confidential, maintaining the security of their account and informing Moorah promptly if they suspect unauthorized access or compromised credentials. Moorah may request updated personal information or invalidate account credentials in accordance with its terms.

Biometric Verification

Where supported by an eligible mobile device and available through Moorah, biometric verification may allow fingerprint or facial recognition to be used for identity or payment verification. Users are responsible for securing their device and ensuring that only their own biometric identification is stored for access. The supplied terms state that Moorah does not collect, process or store facial or fingerprint information as part of providing this verification service.

Account Activity

Activity carried out through a user’s username, password or enabled biometric verification may be treated as activity performed by that user. Account credentials and biometric access information must therefore be kept confidential and must not be shared with other parties.

Monthly Purchase Requirement

The supplied Moorah terms state that, starting 1 October 2025, users must make a purchase each month to activate and receive commissions earned from their downline during that month. Commissions initially appear in the wallet as a Floating Balance.

Floating Balance and Payout

After the required purchase is made, the supplied terms state that the month’s Floating Balance is transferred to Total Balance on the first day of the following month. Unactivated commissions may be passed to an active upline.

Referral Bonus Requirement

The terms specifically state that users are required to purchase at least RM65 worth of products per month to maintain referral bonus income. Users participating in the referral system should review the current platform terms for any subsequent changes to this requirement.

Ownership of Platform Materials

Intellectual property associated with the Moorah platform and its materials is owned, licensed or controlled by Moorah, its licensors or its service providers. Moorah reserves the right to enforce its intellectual property rights to the extent permitted by law.

Restricted Use of Materials

Platform materials may not be reproduced, reverse engineered, decompiled, altered, distributed, republished, broadcast, mirrored, transferred or otherwise used without the required permission. Where permitted, materials may be downloaded, printed or used for personal and non-commercial purposes subject to the conditions stated in the Terms of Use.

Trademarks

Trademarks displayed through the platform may belong to Moorah or third parties. Their appearance does not grant users a licence or other right to use those trademarks without permission from the applicable rights holder.

General Exchange and Return Policy

Exchanges and returns must follow the applicable Moorah Exchange and Returns Policy. According to the supplied terms, goods sold are generally non-exchangeable, non-returnable and non-refundable except where an item arrives damaged, defective or incorrect, or where otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Customers who receive a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Proof of purchase and clear photographs or videos of the product and packaging may be requested to support the claim. Claims made after this period may not be accepted.

Review of Claims

Moorah reserves the right to inspect and verify a claim before determining whether an exchange, refund, replacement or another appropriate remedy will be provided.

Incorrect Product Delivered

Where an incorrect product is delivered because of an error by Moorah or the seller, the customer must contact Moorah Customer Service within three calendar days of delivery. Once the claim is verified, the supplied terms state that the incorrect item will be exchanged for the correct product without additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for checking products, quantities and delivery information before completing a purchase. Orders incorrectly placed by the customer are generally not eligible for cancellation, exchange, return or refund except where required by applicable law.

Contacting Moorah or the Seller

Customers with questions or complaints may contact the relevant seller through the platform where applicable or contact Moorah through its Contact Us channel.

Dispute Resolution

If a customer cannot resolve a dispute directly with a seller through amicable negotiations, the supplied terms state that Moorah may suggest and implement an appropriate resolution at its discretion.

Content Submitted by Users

Users grant Moorah a non-exclusive licence to use materials or information submitted through the platform, including questions, reviews, comments and suggestions, as described in the Terms of Use. Users must not submit information under a false identity or otherwise mislead Moorah or third parties regarding the origin of a submission.

Informational and Promotional Emails

The supplied terms provide for the use of information supplied by users for informational and promotional emails. Users may subsequently opt out of promotional emails through the appropriate unsubscribe link provided in such communications.

Personal Data

Collection, use and disclosure of personal data are also governed by the Moorah Privacy Policy. Users should review that policy to understand the stated purposes and conditions relating to their personal information.

Termination by Moorah

Moorah may terminate or restrict access to the platform or services and may disable account credentials or biometric verification in accordance with the Terms of Use, including in cases involving breaches of the terms or other circumstances described in the applicable conditions.

Termination by the User

Users may terminate their Terms of Use by providing seven days’ written notice through the Moorah Contact Us page, according to the supplied terms.

Effect of Termination

Following termination, the user will no longer have access to the applicable platform or services. Where an account balance remains, the supplied terms state that it may be withdrawn in accordance with the prevailing terms and conditions applicable at the time of termination.

What are the Moorah Terms and Conditions?

The Moorah Terms and Conditions establish the rules governing access to the platform and use of its services, including account responsibilities, permitted and restricted activities, purchases, intellectual property, returns and termination.

Do I agree to the terms by using Moorah?

Yes. The supplied Terms of Use state that accessing the platform or using Moorah services constitutes agreement to be bound by the applicable terms. Users who do not agree should not access or use the platform or services.

Can Moorah update its Terms of Use?

Yes. Moorah reserves the right to revise applicable platform guidelines and terms. Users are considered subject to changes once they are published on the platform as described in the supplied Terms of Use.

Can I return a product purchased through Moorah?

Goods are generally non-returnable, non-exchangeable and non-refundable under the supplied terms, except for circumstances such as damaged, defective or incorrectly delivered products or where applicable law requires otherwise.

How long do I have to report a damaged or incorrect product?

The supplied terms require customers to notify Moorah Customer Service within three calendar days from the date the goods are delivered. Supporting photographs, videos and proof of purchase may be required.

How do I contact Moorah about the Terms and Conditions?

Questions or complaints relating to the platform, services or transactions can be submitted through Moorah’s Contact Us channel, as provided in the Terms of Use.