Moorah Privacy Policy

Purpose of This Privacy Policy

Moorah recognizes the importance of personal data entrusted to the platform. This Privacy Policy describes the practices relating to the collection, storage, use, disclosure and processing of personal information and is intended to help users make informed decisions when providing their data.

What Is Personal Data?

Personal data generally refers to information about an individual who can be identified from that information alone or together with other information available to an organization. Examples can include a person’s name, identification information and contact details.

Acceptance and Policy Updates

By registering an account, accessing the platform or using Moorah services, users acknowledge the privacy practices described in this policy. Moorah may amend its Privacy Policy and may notify users of changes by publishing the updated policy or related notices on the platform.

Who the Policy Applies To

The Privacy Policy applies to users of Moorah services, including buyers and sellers, except where expressly stated otherwise. It operates together with other applicable notices, contractual provisions and consent clauses concerning the handling of personal data.

Registration and Account Use

Moorah may collect personal data when users register for or use the platform, open an account, submit an application or other form, provide documentation, enter into an agreement or otherwise interact with Moorah’s products and services.

Communications With Moorah

Information may be collected when users communicate with Moorah through telephone calls, letters, face-to-face meetings, social media, email or customer service channels. Telephone calls may be recorded where applicable.

Transactions and Platform Activity

Personal data may be collected when users complete transactions, interact with the website or application, grant device permissions, submit feedback or complaints, register for a contest or otherwise provide information to Moorah.

Other Sources of Personal Data

Moorah may also receive personal data from affiliates, third parties and other sources. These may include business partners such as logistics or payment service providers, marketing partners, referral or loyalty programs, other users, and publicly available or governmental sources.

Information About Other Individuals

If a user provides Moorah with another person’s personal data, such as information concerning family members, friends or contacts, the user represents that the necessary consent has been obtained for Moorah to process that information in accordance with the Privacy Policy.

Identity and Contact Information

Depending on how the platform is used, Moorah may collect information such as name, date of birth, telephone number, gender, billing or delivery address and government-issued identification where required for due diligence, identity verification, know-your-customer or fraud-prevention purposes.

Payment and Transaction Information

Moorah may process bank account and payment information as well as usage and transaction data. Transaction-related information may include searches, orders and interactions with products, services, advertising or content available through the platform.

Device and Network Information

Information associated with devices used to access Moorah may be collected, together with network-related information and, where the user has granted the appropriate device permissions, information from the user’s contact list.

Media and Communication Data

Personal data may include photographs, audio or video recordings and marketing or communications information, including preferences for receiving marketing and records of communications with Moorah, service providers or other relevant parties.

Account and Social Media Information

Where a user links a Moorah account to a social media account or uses supported social features, Moorah may access information voluntarily provided to the relevant social media provider in accordance with that provider’s policies. Such personal data is handled in accordance with the Moorah Privacy Policy.

Accuracy of Information

Users should not submit inaccurate or misleading information and should inform Moorah when previously supplied information changes or becomes inaccurate. Moorah may request additional documentation where necessary to verify information provided by a user.

Technical Information

When users browse the platform, their devices may provide technical information such as IP address, operating system, browser type, mobile device type, device identifiers, referring website, pages visited and time of access. This information may also contribute to statistics used to understand platform usage.

Location Information

Moorah’s mobile applications may collect precise device location information through technologies such as GPS or Wi-Fi where the relevant permissions are enabled. The information may be used for applicable location-based services or relevant content. Users can generally manage location permissions through their device settings.

Content and Platform Activity

Moorah may receive information relating to content, advertising or software that users interact with through the platform and services, together with technical information associated with those interactions.

How Moorah Uses Cookies

Moorah, authorized service providers and advertising partners may use cookies or similar technologies in connection with use of the platform. Cookies can help remember visits, support platform functionality, understand usage, maintain shopping-related information and provide content relevant to users’ interests.

Advertising and Analytics

Cookie information may be used for data analysis and monitoring of service usage and may support advertising or remarketing activities involving authorized advertising partners. Cookie information may also be linked with personal data as described in the Privacy Policy.

Managing Cookies

Users may refuse or manage cookies through available browser or device settings. Disabling cookies may affect access to certain functions or features of the Moorah platform and services.

Providing and Managing Services

Moorah may process personal data to manage accounts, operate and administer the platform, process applications and transactions, fulfill requests for products or services, remember preferences and communicate service-related information.

Identity, Verification and Security

Personal information may be processed for identification, verification, due diligence, know-your-customer procedures, fraud prevention, risk management and investigations relating to suspected unlawful activity, misconduct or violations of applicable platform terms.

Customer Service and Communications

Moorah may use personal data to respond to enquiries, provide customer service, carry out user instructions and communicate administrative or account-related information through applicable communication channels.

Research and Service Improvement

Data may be used for research, analytics, surveys, product and service development, profiling and analysis of platform usage. These activities can help Moorah understand user experiences and improve its services, products and customer experience.

Marketing and Promotional Communications

Where applicable, Moorah may use contact information and other relevant data to provide marketing or promotional communications concerning products, services, loyalty programs, partner offers or other activities described in the Privacy Policy. Users may use the applicable unsubscribe function to stop receiving electronic marketing communications.

Legal and Regulatory Purposes

Moorah may process, preserve or disclose information where required to comply with applicable law, legal proceedings, court orders or requests from governmental or regulatory authorities. Information may also be processed to protect rights, property or personal safety and to establish, exercise or respond to legal claims.

Business Transactions and Record Keeping

Personal data may be used for audits, statistics, internal or statutory reporting, record keeping and qualifying business asset transactions involving Moorah, its related corporations or affiliates, subject to applicable requirements.

Personal Data Security

Moorah states that it implements security measures intended to protect personal data stored within its systems. Personal information is maintained on secured networks with access limited to authorized personnel with appropriate access rights. However, no method of storing or transmitting information can guarantee absolute security.

Data Retention

Personal data is retained in accordance with applicable privacy laws and other legal requirements. Moorah may destroy or anonymize information when the purpose for which it was collected no longer requires retention, retention is no longer necessary for legal or business purposes, and no other legitimate interest requires continued retention.

Data After Account or Service Termination

If a user stops using the platform or access to Moorah services is terminated or withdrawn, Moorah may continue to store, use or disclose personal data where permitted or required under the Privacy Policy and applicable privacy laws.

Service Providers and Business Partners

Moorah may disclose or transfer personal data to third-party service providers, agents, affiliates, related corporations or other parties where necessary for purposes described in the Privacy Policy. Examples include logistics providers, financial service providers, marketing partners, telecommunications providers, information technology companies and data centres.

Buyers, Sellers and Other Users

Information may be disclosed to buyers, sellers or other users where necessary in connection with transactions, interactions or other stated purposes of the services. Parties receiving personal data are expected to comply with applicable privacy requirements when handling that information.

Government and Regulatory Authorities

Moorah may disclose information to governmental or regulatory authorities where legally required or otherwise permitted under applicable law and the circumstances described in the Privacy Policy.

Business Transfers

Personal data may form part of a business asset transaction involving a merger, divestiture, restructuring, reorganization, dissolution, financing, sale or transfer of some or all of Moorah’s business or assets, subject to applicable requirements.

Advertising Partners

Moorah may share user information, including statistical and demographic information and information concerning use of the services, with advertising partners and third-party suppliers for advertising, remarketing or related activities described in the policy.

Users Under 13

Moorah states that its services are not intended for children under 13 and that it does not knowingly collect or maintain personal data from children under that age. Parents and legal guardians should not allow children under their care to submit personal data to Moorah where the services are not intended for them.

Personal Data of Minors

Where personal data concerning a child under 18 is disclosed to Moorah, the Privacy Policy addresses parental or guardian consent for processing. Moorah may close accounts used exclusively by children and remove information believed to have been submitted without the required parental consent.

Google Analytics

The supplied Privacy Policy states that the Moorah platform uses Google Analytics to help analyze platform usage. Google Analytics may use cookies and process information such as IP addresses to evaluate use of the platform and compile reports concerning website activity.

Third-Party Applications and Services

Software applications or third-party services made available through the platform may separately access identifiable or technical information and may request additional information directly from users. Users should review the terms and privacy policies provided by the relevant third parties before using their products or services.

YouTube API Services

Where the Moorah Livestream feature supports sharing YouTube content, the supplied Privacy Policy states that Moorah uses YouTube API Services. Users who use this functionality are also subject to the applicable privacy requirements of the external service provider.

Security of Moorah-Controlled Information

Moorah uses security measures intended to maintain the safety of personal data within its possession or control. Access to stored personal information is restricted to authorized persons who require appropriate access.

External Websites

The Moorah platform may contain links to third-party websites and services or participate in partnerships and co-branded services. These external websites maintain their own privacy and security practices, and Moorah does not control their websites or data collection practices.

Third-Party Security Disclaimer

Moorah does not guarantee the security of personal data users independently provide to third-party websites. Users should review the privacy and security policies of external websites before providing personal information through those services.

Overseas Storage and Processing

Personal data may be transferred to, stored or processed outside a user’s country of residence for purposes described in the Privacy Policy. The supplied policy states that Moorah will ensure such transfers are conducted in accordance with applicable privacy laws and regulations.

What does the Moorah Privacy Policy cover?

The Moorah Privacy Policy explains how personal data may be collected, used, disclosed, processed, protected and retained when users access the platform or use Moorah services.

What personal data may Moorah collect?

Depending on a user’s activities, this may include identity and contact details, billing or delivery information, payment information, device and network data, transaction information, marketing preferences, media, location information and other information described in the Privacy Policy.

Does Moorah use cookies?

Yes. The supplied policy states that Moorah and certain authorized service providers or advertising partners may use cookies or similar technologies for platform functionality, analytics, personalization, advertising and related purposes.

Can users disable cookies?

Users may manage or refuse cookies through appropriate browser or device settings. However, doing so may limit some functionality available through the Moorah platform or services.

Does Moorah share personal data with third parties?

Personal data may be disclosed to service providers, business partners, affiliates, buyers or sellers, governmental authorities and other relevant parties for purposes described in the Privacy Policy and where permitted or required by applicable law.

Can Moorah transfer personal data overseas?

Yes. The supplied policy states that personal data may be transferred, stored or processed outside the user’s country of residence, subject to applicable privacy laws and regulations.

How does Moorah protect personal data?

Moorah states that it uses security measures and secured networks to protect personal data within its systems and limits access to authorized personnel. The policy also notes that absolute information security cannot be guaranteed.